You are an Internet Service Provider or Operator

Since it was established, ip-label has always been there at the launch of new products/services by ISPs and telecoms operators, and has developed, at the request of its players, measurement tools and methodologies which precisely match their specifications in the QoE field.

Consumer Market

On the consumer market, quality is now at the centre of triple play and quadruple play offers, and it will be a key element for success in the long term.

Performance of web browsing, access times to the messaging server, voice quality of telephone calls, video quality of TV Live or On Demand programmes, but also the effectiveness of parental control software, etc. as many indicators that can be measured and analysed by ip-label, not only for validating each functional, software or hardware update before it is actually rolled out to the entire subscriber base, but also for constantly having a QoE forecast which is actually delivered to each component in the triple play or quadruple play perimeter.

Business Enterprise Market

On the business enterprise market, product innovation efforts must be supported by an enhanced quality policy in order to guarantee the commercial success of latest-generation services such as Voice over IP, fixed/internet/mobile convergence and the outsourcing of internet and business applications. ip-label solutions can effectively test, or if appropriate contractualize the levels of performance delivered to professional users, whose expectations in this field are much higher still than those of subscribers from the general public.

Customer Relations

As a telecoms operator or internet service provider, you must also deal with the high expectations of the market and legislation concerning customer relations. The challenges associated with the quality of customer relations are not only on a human scale. The quality of the digital services/infrastructures that are made available to customers (interactive voice server, internet, e-mail and chat applications) as and call centre advisors (CRM applications) is a factor which is just as decisive.

Customer References

Orange, Telecom Italia/Alice, Neuf Cegetel, T-Online/Club Internet, Tele 2, B3G Telecom, Colt and Noos Numericable, etc.

In partnership with 01Net in France, Computable in the Netherlands, Datanews in Belgium and PC Actual in Spain, ip-label produces a weekly benchmark of the performance and availability of digital services in the following sectors:

websites covering e-commerce, CAC 40, e-administration, portals, online banking, e-media, health, Triple Play and hosts.

To access the benchmarks