Datametrie VoIP/ToIP

Is my network suitable for conveying Voice over IP?Are my calls routed quickly and reliably?Is the sound quality acceptable? Are my messaging and call forwarding services available? What are the main anomalies reported on my telephone network?

These days, the migration to IP telephony is a viable option, mainly due to:

• lower voice transmission costs
• a growing number of mobile workers, facilitated by ToIP
• the integration of telephony into business (CRM, etc.)
• savings in time and productivity, thanks to the convergence of telephony with the other communication methods (unified measuring system, etc.)

ip-label has developed a quality baseline for telephone communications, which enables us to objectively judge transmission quality, voice quality and call establishment times as they are actually perceived by end-users.

The indicators which are measured and certified by ip-label are used by companies and their service providers to test the performance of telephone services across VoIP/ToIP architectures.

In the study phase: to compare and select their suppliers or service providers, and to internally prove the legitimacy of their choice by demonstrating the profitability of the project (SLA monitoring project with their partners)

In the pilot phase: to optimise the performance of the systems or services before rolling them out fully to all users: for example, to validate the network capacities of the LAN and WAN.

In the acceptance phase: to certify that the supplied systems or services meet the expected performance levels

In the operational phase: to continually check the quality and establish a reliable and non-contestable diagnosis of malfunctions.

Whether you are a service provider, host or software house ip-label can help you to adopt a QoS approach for your customers.

A powerful data and graphics reporting engine

Whether you are a New Generation Telephony Manager, IT Manager or even a Quality Manager, we offer a real-time portal that can be accessed by various user profiles.
This portal is shared if you use the other Datametrie modules: Datametrie Internet/Intranet, IPTV/VoD and Mobility.

The various reports can be produced in five languages: English, French, Spanish, German or Mandarin.

• -Real-time alerts
• -Daily or weekly status reports
• -Monthly or fortnightly reports
• -Powerful graphics engine
• -Pertinent indicators:

• Listening quality measurement (MOS PESQ)
• Network quality test (MOS EModel)
• QoS monitoring (jitter, latency and packet loss rate)
• Call routing time from and to the standard network
• Peripheral services performance measurement (messaging, interactive voice server, etc.) To find out more about the QoS of Call Centres
• Availability of the telephone service
  

Your customer support resource: the Diag Center

The role of our Diag Center consultants is to support customers from the moment the subscription agreement is received. From managing the selected scenarios and customer production, through to answering queries, the Diag Center is a constant feature of your subscription. If an incident occurs, you will receive instant notification via e-mail, SMS or SNMP traps. We also offer regular progress meetings, in order to validate the effectiveness of our services and personalise customer monitoring and the analysis of your data. To find out more about the Diag Center

IP Centrex issues for corporate clients and multiple site small and medium enterprise: towards a «managed service»

ip-label will support you during the pre-production and operational phases involved in a telephony rollout project for an outsourced Centrex platform entrusted to an operator. Whether you are an operator or an end-customer, we will put our expertise at your disposal, so that you can work with complete security from remote sites.
Nowadays, there is a severe shortage of support, advice and information about choosing the right service provider. We will help you to reduce the risks associated with migration, and can monitor the quality of this service continuously and in real time, in order to optimise the ROI of the project. In this way, the migration of your telephony to external IP becomes a genuine “managed service” with QoS as a central requirement.

• An unbiased and independent view of the quality perceived by the end-user.
  
• A multi-network quality reference: IP/TDM/GSM
  
• An end-to-end quality reference for incoming, outgoing, intra-site and inter-site calls
  
• Validation of the accessibility and quality of Interactive
• Voice Servers and Call Centres
  
• Integration is possible with the company’s other information streams to achieve data and telephony convergence.
  

The Datalimit VoIP solution can also be used to measure the impact of load increases on your telephone network which could be due to an increase in traffic, following the addition of new sets for example. To find out more about the load tests on VoIP and Datalimit VoIP